I can't praise the service I received when I made an appointment to diagnose my car which suddenly wouldn't start---all in a blizzard with the car sitting in a snowplow-created snowbank! Initially, I requested an appointment online, intending to coordinate the date and time with AAA service. The online calendar showed that the first open appointment was several days hence; I made my first choice at 2 p.m. on that day and my second choice the following day at the same time. First thing in the morning, I received an email telling me that neither time was available and requesting that I call Gil's to make an appointment. Later that morning, I got a call from Gil's asking if I truly wanted an appointment on the date I requested or if I had simply requested the first open date on the online calendar. When I responded that I had asked for the first opening, the caller exclaimed, "You don't want to wait to find out why your car won't start!" He told me that I could call AAA to arrange an emergency start at any time Gil's was open, jump in my car and drive it to the shop---not even a phone call required. At the shop, my unscheduled diagnosis was made within a reasonable time and the technician assured that I would be comfortable as I waited in Gil's customer-friendly waiting area. I am a customer who appreciates consideration and attention to detail; that day, I experienced, for the first time at any automobile service center, a fine example of this. Though the time it takes to reset the in-deck stereo's security code---once I have the code---is seconds---all customers don't have the code and I've always thought that excellent service would include a car that was both repaired and code reset. Being thorough, and though I had never had a radio code reset after a repair, I had intended to give the technician the code prior before authorizing the repair. I was more than a little surprised when the tech, as he summarized the planned work, asked if I had the radio code---now, if we could get permanent radio-station presets...! Thank you, Gil's Garage, Inc.!