Very friendly and knowledgeable staff. Clean, comfortable waiting area. I was there for a NYS inspection. They told me it would be about an hour wait and was just under that. Meanwhile I listened as they worked with other waiting customers and appreciated how well they treated everyone, letting each know what needed to be done on their cars, how long it would take and how much it would cost. I thought they were courteous and attentive to all. If I need to have my car serviced beyond the maintenance I do myself, I will definitely bring it to Gil's.